Supply & Installation Terms – Summary
Last updated: 13 August 2025

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These are a summary of key points. Your signed quotation/contract will contain the full, legally binding terms.

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Surveys & measurements

Installations are subject to a site survey. If structural issues or variations arise, we’ll discuss options and any price/time adjustments before proceeding.

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Lead times

Quoted lead times are estimates and may vary due to supply chain, manufacturing or weather conditions. We’ll keep you updated.

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Access & preparation

You agree to provide safe access, electricity, and to remove/relocate items that may obstruct installation (unless we’ve agreed otherwise).
If you or a member of your household requires specific accessibility adjustments for survey or installation visits, please let us know in advance. We will take reasonable steps to accommodate your needs.

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Pricing & payments

Prices are valid for 30 days unless stated. A deposit may be required on order, with balance stages aligned to manufacture and installation milestones.

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Cancellations

Bespoke products are made to order and may not be cancellable once manufacturing has started. Your statutory rights remain unaffected.

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Warranties

Typical warranties:

• Frames/profiles: [X] years

• Glass units: [X] years

• Hardware: [X] years

• Powder coating/finish: per supplier specification

• Installation workmanship: [X] years

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Exclusions include misuse, accidental damage, lack of maintenance, building movement and fair wear & tear.

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Aftercare

Follow our Aftercare & Maintenance Guide for cleaning, drainage slot checks, lubrication of moving parts and finish protection.